Making a Data Protection Complaint

Data Protection Complaint Form

Avalon Funeral Plans and Golden Leaves are committed to protecting your personal data and ensuring transparency in how we handle information. If you believe your data has been mishandled, accessed without permission, or used in a way that breaches your rights under the Data Use and Access Act 2025 (DUAA), you have the right to raise a formal complaint.

Before submitting your complaint, please ensure:

You are the data subject or have authority to act on their behalf
You provide as much detail as possible to help us investigate
You understand how your data will be used (see our Privacy Notice)

If you need this form in an alternative format or require assistance completing it, please contact us in the following ways:

Email: [email protected]

Telephone: UK +44 (0) 161 486 2020 or Europe +34 966 799 070

In writing:

Complaints Department, Avalon Funeral Plans, Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire SK9 3ND, UK

or Complaints Department, Avalon Funeral Plans, Calle Albatera 1-68, Urb La Finca Golf. 03169 Algorfa, Alicante, Spain.

Privacy Notice – Data Protection Complaint Form

Avalon Funeral Plans and Golden Leaves are committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, and protect the information you provide when submitting a data protection complaint.

What Data We Collect

When you complete this form, we collect:

Your name and contact details
Nature and description of your complaint
Any supporting evidence you choose to provide
Your preferred contact method
Your declaration and consent

Lawful Basis for Processing

We process your data under the following lawful bases:

Legal Obligation: To comply with the Data Use and Access Act 2025 and other applicable legislation.
Consent: For any optional data you provide (e.g., supporting evidence).

Retention Period

Your complaint and associated data will be retained for 6 years from the date of resolution, in line with our retention schedule and statutory obligations.