If you have paid for your funeral plan upfront, you can cancel your plan within 30 days of the receipt of your Welcome Pack with no cancellation fee. If you cancel after 30 days following receipt of your Welcome Pack, we will refund all monies paid into the plan, less the cancellation fee.
If your plan is paid by instalments, you can cancel within 12 months of the receipt of your Welcome Pack with no cancellation fee.
If we or you cancel after 12 months following receipt of your Welcome Pack, i.e. outside of the moratorium period, we will retain 50% of the instalment charge you have paid in addition to the cancellation fee. See plan cancellation section of your terms and conditions.
The cancellation fee is £395.
If you purchased your plan before the 29th July 2022 your cancelation terms may be different. Please check you plan terms and conditions for details.