Accessibility statement

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, with the exception of one instance of ‘disproportionate burden outlined below, which is deemed accessible only to WCAG 2.2 A Standard. 

Disproportionate burden 

Some of the content on the website is provided by third parties in the form of plug-ins and displayed via iframes, such as Captcha. Unfortunately, we only have control over the container and not the content within it, which has elements that are compliant only to WCAD 2.2 A Standard.  

In this instance the lang attribute of the <html> element has an invalid value. The lang attribute in the <html> tag specifies the primary language of the webpage. It is used for making content accessible to users relying on assistive technologies like screen readers, ensuring that text is pronounced correctly. If the value of the lang attribute is invalid, these tools may be unable to determine the language, leading to mispronunciations or a suboptimal experience for users with disabilities. 

Where there are accessibility issues with these third-party services, we have raised those with our suppliers, and we are working to find solutions to the extent possible. Accessibility will be considered as part of any future renewal processes with our suppliers of website content.  

This issue is compliant with WCAG 2.2 A Standard only and affects these pages: 

Preparation of this accessibility statement

This website is tested for compliance to WCAG 2.2 AA standards. 

We carry out manual and automated accessibility testing on the main pages of the website using the automated tests using the Accessibility Checker (accessibilitychecker.org). Then we examine the findings and devise a solution in preparation for implementation.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting website accessibility requirements, contact the Customer Services Team 

Avalon UK

Phone: +44 (0) 161 486 2020 

Email: [email protected] 

Post: 

Avalon Funeral Plans,
Brooke Court,
Lower Meadow Road,
Handforth Dean,
Wilmslow, Cheshire,
SK9 3ND 

Avalon Europe

Phone: +34 966 799 070 

Email: [email protected] 

Post: 

Avalon Funeral Plans
Calle Albatera 1–68
Urb La Finca Golf
03169 Algorfa
Alicante
Spain 

The team at Avalon will support you and ensure any issues are reported to the relevant department to be resolved. 

This statement was prepared on 28th June 2025. 

More reasons to choose Avalon

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