Help for your families and loved ones
If you have purchased an Avalon Funeral Plan we can provide help and support for your families and loved ones after you have died. On this page you will find lots of useful information and links to organisations who can help during this difficult time.
Initial steps to take following a bereavement
In the unfortunate event of a death, we are here to guide you through the necessary steps; please do call us if you require any further assistance. The phone numbers and more details of how to enact an Avalon Funeral Plan can be found here.
The recommended actions you take are based on the location and circumstances of the death, please find links to some useful information below.
Let’s point you in the right direction
Bereavement support
We know that losing someone close to you is a difficult experience and that everyone deals with grief in different ways. We’ve listed a number of bereavement support services below, that you might find useful:
- NHS Advice on bereavement, grief and loss
- National Bereavement Service
- The good grief trust
- FLACSS Assistance to all affected by death in unforeseen circumstances
- Cruse Bereavement support
- Cruse Bereavement Care Scotland
- Child Bereavement UK
- Grief Talk
- Marie Curie Support on end of life and bereavement
What should you do if you need extra support?
Extra support in the UK
Support groups
AGE UK
Free, confidential, national phone service is open 8am-7pm, 365 days a year for older people, their families, friends, carers, and professionals. Whatever the worry, they’re here to offer support.
Age UK’s Silver Line
This Helpline is the UK’s only free, confidential, 24-hour helpline providing friendship for older people.
Support Line
Providing a confidential helpline offering emotional support to any individual on any issue.
Independent Age
Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.
Citizen’s Advice
National charity and network of local charities. Offering confidential advice online, over the phone, and in person, for free.
Carers UK
Give expert advice, information and support, they connect carers so no one has to care alone.
Mind
They support minds – offering help whenever you might need it through their information, advice and local services.
RNID
If you’re deaf, have hearing loss or tinnitus and need free confidential and impartial information and support, contact them.
RNIB
Offering practical and emotional support to blind and partially sighted people, their families and carers.
Financial affairs
If you’re struggling with bills and the cost of living, your first point of contact should be the company you’re struggling with but the best thing you can do is take action.
Help for households
See what support is available to help with the cost of living and save money with some energy saving tips.
MoneyHelper and the Money and Pensions Service
MoneyHelper is a free service provided by the Money and Pensions Service.
The Money and Pensions service is an arm’s-length body, sponsored by the Department for Work and Pensions. It has a joint commitment to ensure that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime.
It’s funded by levies on both the financial services industry and pension schemes.
Extra support in Spain
Support groups
Help at Home Costa Blanca:
Volunteers offer short-term support and assistance for people of all ages in their own homes. The areas covered are from Pilar de Horadada to La Marina, including Torrevieja, Quesada, Rojales, San Luis, La Zenia, Playa Flamenca, all areas of Orihuela Costa.
Samaritans in Spain:
The confidential telephone service in English covers all of Spain from 10am to 10pm (900 525 100). Outside that time you can call the low-cost UK Samaritans overseas line on (0044) 330 094 5717 which operates a 24hr service.
024 Suicide Prevention:
The 024 helpline provides a place for people to talk, on the phone, through their depression or suicidal thoughts or similar issues that are concerning them. This is an initiative funded by the national government and operates 24 hours a day. Trained staff listen to callers’ concerns carefully and sensitively. They can answer callers in many languages through the help of a teletranslation service. The number does not appear on phone bills (but you may need to delete it from the call record on your own phone handset if you want to).
CALL: 024 from any phone in Spain
Find the answers to some of your most frequently asked questions
FAQs