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What our customers say about us

I feel I must express my thanks for all your help after the passing of my husband. In buying one of your plans I have felt the weight and pain of bereavement lifted from my shoulders. From the undertakers to all at Avalon I would like to say thank you for all the kindness shown to my family and myself.

Mrs Bartlett

The staff were courteous, reassuring and I know that they cared that I took out a plan that was right for me.

Peter Price

I have a very small family and I want them to be able to save their hard-earned money for their own future, not my funeral. That’s why I got in touch with Avalon to book a free home advisory service. A representative came to see me and really put my mind at ease by helping to explain exactly what was out there on the market. Now I know all the options available to me and feel confident to make the right decision for my family’s future.

Renee McNichol

A relative left us with financial difficulties; I wanted to ensure this did not happen to my relatives with me.

Sally Chance

Thank you for all the help towards my husband’s funeral. I am so pleased that we took out the plan from you it did save a lot of worry

Mrs R Curtis

We would just like to say thank you for taking care of my husband’s funeral arrangements and we were very pleased with the choice of Finch and Sons Funeral Directors - they were excellent and we highly recommend them and, of course, we would also recommend Avalon.

Janet Turner

It was lovely, the funeral went very well, service and the conduct of the Funeral Director was superb - has a plan herself and would definitely recommend others

Marguerite Wright

I would just like to say how professional, sympathetic and incredibly kind all the staff at Arnold Funeral Services in Slough were throughout our dealings with them. It made the burden of our terrible loss that little bit easier to bear. Thank you again Avalon for your help during this difficult time


The Funeral Director was fantastic, they organised everything and took away the difficulties and pressure of organising the funeral, it was an amazing service. They went above and beyond our expectations to look after our family on the day. I already have a plan in place through my Bank, but if I didn’t then I would definitely take out an Avalon Plan

Graham Crosby

Following the death of my late husband I was so impressed with the funeral, both the service provided by the funeral director and Avalon’s involvement, that I have recommended the Plans to many of the 100 attendees. I believe that at least 4 have joined me in taking out a Plan and I will continue recommending Avalon in the future

Mrs Evenden

The funeral was Lovely, it was an excellent service , the staff at Avalon treated me with respect and compassion

Diane Edbrook

Everyone enjoyed the funeral, the friends and family were allowed to carry the coffin which I was surprised at but appreciated, I was very happy with the customer service at Avalon and chosen Funeral Director.

Patricia Simmons

It was brilliant no problems, it at all went like clockwork. I only had to pick up the phone to set things in motion it was marvellous.  I was treated with respect and given great customer service by Avalon. Having the plan in place took a lot of stress away at such a difficult time.

Eileen Alison

It was fantastic the Nominated Funeral Director could not have done any more. Stacey, Mr Bourtons daughter dealt with the service throughout and she was wonderful, they could not have done any better. Myself and my sons carried the coffin which I really appreciated.

David Cooper

I was really pleased with how we dealt with Avalon and the Nominated Funeral Director. It was really efficient, quick and professional.

Stephen Miller

I was really happy with the customer service I received from Avalon, I was treated with the utmost respect.

David Roberts

Howarths (Our Nominated Funeral Director) were very friendly and lovely people, very willing to help and even organised the donations.  Everything went very smoothly and the funeral was simple and tasteful.

Wendy Jewell

I was very happy with everything our Nominated Funeral Directors, JW Rose were fantastic!! JW Rose did my father’s funeral, he also had a plan with Avalon. I am very pleased with how everything went.

Andrew Crawford

Neal Buckley and the crew were fantastic extremely kind caring especially to my mother. They were amazing, the family normally use another funeral director for all the family funerals but now going forward will definitely use Neal Buckley.

Sharon Mordlock

The funeral was fantastic the whole process went really well and smoothly. Extremely happy!!

Mrs Akister

Everything went well and very smoothly I couldn’t fault it. I gave the Avalon paperwork to our Funeral Director and they dealt with everything.

Philip Selby

Thank you very much to Mike in the Alicante office, the guys at Francisco Camero the funeral directors and Leslie in Benalmadena for the excellent service we have received following the death of my Mum in the hospital at Antequera. From the moment I got in touch with the office when Mum died to the day her ashes were delivered to the house I have been contacted every step of the way and could not have asked for anything better. The paperwork and legalities were stress free and the service at the Tanatorio was dignified, simple and perfect. The people who brought Mum to the Chapel were unobtrusive and polite and the flowers they brought for her were simply amazing. You have made a very difficult time for my Father and me so much more bearable and for that we are truly grateful.

T Leach

If anyone is considering taking out a funeral plan,then contact Avalon. Their consideration of your needs is superb. With just one phone call they will sort everything out for you.

Stephen Leek

Avalon is not just a funeral plan – It is having people around when you are going through a very stressful time. At the time my husband died, I was in hospital with him and we had to contact Avalon. The service that I had from Mike – contacting the tanatorio for me, getting a translator, making a difficult time easier – was outstanding. Even after all that was done, he still rang me, checking everything was ok. Then there was Graeme – he was wonderful. Nothing was too much trouble for him. He didn’t have to, but things like collecting the urn and death certificates etc. were no problem for him. Again, he didn’t have to, but he would pop in just to check I was ok, as now I am on my own. I cannot recommend the service and friendship that I received from Avalon enough. If you are thinking about funeral plans, please get in contact with Avalon.

Mrs Anne Gillian Jordan

A note to say thank you to all concerned following the death on Dec. 3rd and funeral on Dec.9th of my beloved husband Martin. David and Rafael at Cameros guided me through the process with great kindness and sensitivity and the funeral was a lovely tribute to Martin. All was made much easier because of the plan we had with you. I am very glad we made the decision to take it up two years ago.

Jill Shardlow

Losing my mother was a complete shock as I had been led to believe she was recovering from the virus infection going around the Residencia. Apparently other residents had also succumbed to this aggressive virus. I knew my parents had a Funeral Plan and that these are essential for all ex-pats in Spain. How helpful this actually would turn out to be was unexpected! Having received the `news` on my mobile whilst out shopping in the UK, I returned home and contacted Residencia Alhamar in Fuengirola from my home phone. I was informed that matters were already under way - Avalon having already arranged for the Funeral Home to collect my mother. I telephoned and spoke to Mike at Avalon who was to preserve my sanity over the next few days! To my rescue came Mike at Avalon! Communicating with the Funeral Director in more ways than one and translating the necessary forms for me, and so on. Being so very patient at all times. I recommend the funeral plan service and in particular Avalon who have high standards. I will be forever thankful for their help at a time of need.

Mrs Clarke

I would like to thank Avalon for their sympathetic and caring service my family and I received at the passing of my husband. They did everything to make it perfect just as he would have wanted it. I recommend them to everyone.

TJ Churchill

We are so glad that a funeral plan was in place with Avalon for my wife because when she passed away in Spain at 11.50pm the hospital required her body to be removed immediately. One phone call to Avalon and they handled everything. An English funeral director local to us telephoned us within 10 minutes and was soon at the hospital sorting out the paperwork and took my wife to the funeral parlour. John (the funeral director) immediately put us at ease and has been a fantastic support to me and our family, nothing was too much trouble and he was explaining every step of the way to us. An Avalon plan took away the pressure and stress at this distressing time that allowed us to grieve and have the funeral we wanted. Reflecting back we don’t know what we would have done if we hadn’t have had this plan in place.

Peter Sands

I would like to thank everyone at Avalon through you please. We never thought that we would need their services so soon but can only say that we certainly made the right decision.

Everything went smoothly and perfectly, exactly as we were told. I could not fault a single thing that Avalon did and they should be very proud of their service.

Their kindness and sympathy will always be a pleasant memory of such a sad occasion.

I am available for any recommendations to new clients if needed.

Thank you all once again.

Keith Ashby

I would like to take this opportunity to thank all the staff from Avalon. My mother, Martha Bradley, took ill in the early hours of Saturday 26th October 2013. We called the ambulance but to no avail and she passed away. At 3 am in the morning, in an emotional turmoil, we called Avalon and without them we would have been lost. The call to Avalon, provided a quick response, ten minutes, and ended up with two caring individuals turning up, providing the reassurance and comfort we needed. They took control of the situation and moving my mother with dignity to the tanatoria. They also gently informed us of the way we had to go forward. The whole process from then on was carried out in a caring and sympathetic manner. It was a very difficult and harrowing time but thanks to the staff from Avalon it went as smoothly as you could want . Once again, thank you for all the help and support.

Mrs Bradley

Sadly my husband passed away on the 29th of May.

I am writing to thank all the staff at Avalon and David at Francisco Camero the Funeral Directors.

Everyone was kind, efficient and caring.

I do not know what I would have done without their help. The funeral arrangements were excellent and took a huge weight off my shoulders at a time when I most needed help.

I had so many phone calls from Avalon to check that I was well and that all had gone well with the funeral. In this situation, we needed a lot of help. I certainly had this help and support from Avalon.

Pamela Walters

I would just like to thank you and all at Avalon for the way you dealt with the cremation arrangements for James Flett. Everything went extremely smoothly and you certainly made my life very easy, for which I am grateful. The service conducted by Kirk was lovely. He made it very personal and touched all our hearts with his words. Thank you also for speeding up the delivery of the ashes and paper work. Once again, many thanks.

Angela Webb

Hi Mike, thanks for getting in touch.

At the Moment everything is fine thank you.

I would like to take this opportunity to express my thanks for making what was quite a tough event very easy.

Your assistance and guidance on the day my mother passed was fantastic as was the help I received from the Tanatario staff, nothing has been too much trouble for anyone.

The funeral service was also lovely and fitting.

Thank you so much once again.

Rod Lomas

We just wanted to let you know how pleased we were with the funeral arrangements for our Dad at Mostrador Villajoyosa.

Being in the UK, we were concerned that it might be difficult to make any arrangements before we travelled to Spain just a couple of days before the funeral. We need not have worried as from the first telephone call from yourself, within hours of Dad’s death, we knew that everything would be looked after in a most professional, yet sympathetic, manner. We even had a telephone call from Father Ray Andrews before we travelled to make initial contact and to make arrangements to meet us in Benidorm the day before the service.

We were not to be disappointed as the funeral was a wonderful celebration of our Dad’s life, organised so well by Avalon and conducted by Father Andrews in such a lovely manner. It was everything we could have hoped for. The chapel in Villajoyosa was beautiful with a nice bright, positive feel.

On returning home your telephone follow-up call asking if everything had gone to plan was a real surprise; what a lovely touch which was unexpected yet so thoughtful. Thank you.

We have been so impressed with Avalon that we are considering taking out our own funeral plans with your organisation, assuring that one day our family will have the same comfort in knowing that everything will be taken care of.

Richard Blandford