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Ensuring all customers are treated fairly

Avalon Trustee Company Limited is committed to treating everyone with respect and professionalism. Our teams are expected to maintain high standards of professionalism and to ensure that we provide the kind of service you expect. We welcome your feedback, both when we get it right and when we don’t. If at any time you are not happy with the service that we have given please contact our Customer Service team.

It would help us if you can clearly state your concerns and the outcome sought. It would also assist if you can provide any reference numbers and relevant dates.

We will acknowledge receipt of your complaint within 7 business days and aim to resolve your complaint within 30 days of receipt.

We will fully investigate your complaint and send you a reply confirming our findings. We’ll clearly explain the reasons behind our decision and what action we’ll take to put things right, if appropriate.

If you live in the UK and your complaint has not been resolved to your satisfaction, then contact should be made with the Funeral Planning Authority of which Avalon Trustee Company Limited is a registered provider (www.funeralplanningauthority.com, Tel. 0845 601 9619). The Authority provides an independent conciliation and arbitration service through CEDR (Centre for Effective Dispute Resolution - www.cedr.com) who are a certified ADR (Alternative Dispute Resolution) provider for funeral services.

How to contact us:

Letter

Email

Phone

UK

Avalon Customer Services
Brooke Court
Lower Meadow Road
Handforth Dean
Wilmslow
Cheshire
SK9 3ND
Email:info@avalon-trustee.co.uk
Phone: 0161 486 2020

Europe

Avalon Customer Services
Mail Point – Buzon 130
41 Av. Maria del Mar Rodriguez
03169
Algorfa
Alicante
Email: customerservices@avalonsl.es
Phone: (0034) 965 021 640

Got a question? - View our FAQS HERE