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If you have any questions about our plans, don’t hesitate to call our friendly UK based funeral planning specialists on 0800 014 9112

Avalon provides a range of pre-paid funeral plans designed to take care of the details so your funeral will be just as you wanted, when the time comes. We’re always here to provide ongoing help and support to all our clients. Here we answer some of your most frequently asked questions to give you an idea of funeral costs along with a funeral planning checklist and a funeral planning guide.

What does my plan include?

Your plan guarantees the Funeral Director’s services at no extra cost to you or your next of kin, providing that the funeral is carried out by the funeral director stated on your plan certificate, all payments due on your plan are paid to date and if paying with fixed monthly payments, you have had the plan for at least two years. Your plan also includes an allowance towards the disbursement costs. Your plan will also include any additional services that you have selected and have or are making payments for.

What’s not included?
  • If you choose one of our plans for burial, the plan does not include the purchase of a grave
  • Additional services that you may have requested but have not or are not making payments for (e.g. flowers, obituary notices)
  • Disbursement costs above the allowance plus the annual uplifts in CPI
  • If you die outside the UK, the plan does not include the costs of repatriation
How much does an Avalon plan cost?

Our plans vary in price depending on the features you require. Please request a brochure for further details.

How do I pay for my Avalon plan?

You can pay in full with a single payment or by instalments. Instalment plans are available with a fixed term of up to 10 years. Instalment charge of 5.2% per annum is charged on instalment plans with a term greater than 12 months. 

Are the plans flexible?

Yes, you can add items to the plans for an extra cost, e.g. a Church Service.

What are Funeral Director’s Fees?

Funeral Director’s Fees cover all the elements of the funeral that are provided by the Funeral Director directly. They include but are not limited to, the provision of Funeral Director Services, provision of a hearse, supply of a coffin, care and preparation of the deceased.

Can I choose my Funeral Director?

We have a number of reputable Funeral Directors to fulfil the funeral arrangements in the future. When you purchase your plan we will allocate a Funeral Director. If you have a preferred Funeral Director we will do our best to allocate your plan to them, but this is not always possible. If it has not been possible to allocate your plan to your preferred Funeral Director we will choose an alternative one for you. If the Funeral Director we have nominated is not acceptable, please contact us to discuss alternative Funeral Directors who could provide the funeral.

What are Disbursements?

Disbursements are the payments associated with the funeral that the Funeral Director makes on your behalf.

They include the cremation or cemetery fee, Doctor’s fee and Minister’s fee. Your plan covers Disbursement Costs up to a pre-determined limit. This allowance will increase annually on 1st July in line with increases in the Consumer Prices Index (CPI). There may be a balance to pay at the time of need if the actual disbursement costs paid on your behalf by your nominated Funeral Director are more than the limit plus the annual uplifts in CPI. This could happen if you live in an area where disbursement costs are high or disbursement costs rise much more than increases in the CPI.

What happens if I change my mind, do I get a refund?

You have 30 days to cancel the plan in writing and receive a full refund of all monies paid. If you cancel the plan after 30 days a cancellation fee of £395 will apply.

Can I make changes to my plan after I have taken it out?

Yes, just contact us to make changes to your plan. If you wish to add extra services, additional costs may apply.

Where is my money invested?

Your money is securely invested in the Avalon Funeral Trust No.3. The funds in Trust are held separately to the Company and managed by Independent Trustees to ensure your money is protected. An actuarial valuation is performed annually to ensure there are sufficient assets to meet the future payments to Funeral Directors.

Will there be anything more to pay at the time of need if my plan is fully paid?

If the plan is fully paid, the plan will cover the Funeral Directors Fees & Services in full. If the actual disbursements paid via your nominated Funeral Director are less than pre-determined limit plus the annual uplifts in CPI, the disbursements will also be covered. If the actual disbursements paid via your nominated Funeral Director are more than pre-determined limit plus the annual uplifts in CPI your next of kin will be asked to pay the difference between the two amounts.

What happens if I die before all my instalment payments have been made?

Your plan will not provide the funeral you have chosen until it is fully paid. If you are paying by instalments and your plan has not been paid in full at the time of your death we will send your next of kin a Closing Statement detailing the balance outstanding to make your plan fully paid. The balance outstanding will include any additional amount that needs to be paid if the actual disbursement costs are more than the disbursements limit plus the annual uplifts in CPI.

Your next of kin have the option to either:

  • Pay or provide a clear commitment to pay the balance outstanding in full before the funeral can be arranged; or
  • Cancel your plan by writing to us and we will return all the payments made, less a Cancellation fee of £395.
Can I buy an Avalon plan for someone else?

Yes, you can buy an Avalon plan for someone else, and many of our customers have bought a plan for another family member.

Will I be asked questions about my health?

No, there are no health questions. Your Avalon plan is guaranteed to be accepted.

What happens if I move house?

You can take your plan with you. Remember to let us know and if necessary we will assign a new Funeral Director to conduct the funeral. If you let us know before the time of need there will be nothing additional to pay, but if this is done at the time of need a Preferred Funeral Director fee will apply.

What happens if I move abroad?

If you move to one of the European countries that Avalon operate in, you can take your plan with you.

Can I change my nominated Funeral Director?

Yes, you can choose another Funeral Director from the reputable Funeral Directors that partner Avalon to fulfil your funeral plan. However, on occasion this may not be possible (see above).

Can I specify personal requests for my Funeral?

Yes, you can make a record of any personal requests (e.g. hymns to be sung, etc.) and we will pass these on to the Funeral Director at the time of need.

Need more information?

For more information about our pre-paid plans please request more information or a call back from our plan advisors

Call us FREE on: 0800 014 9112

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