Avalon is committed to providing a quality service and working in an open and accountable way that builds trust and respect with customers. One of the ways in which Avalon can continue to improve our service is by listening and responding to the views of our customers, and in particular by responding positively to complaints, and by putting mistakes right whenever appropriate.
If you wish to make a complaint, please contact us via email at [email protected], by telephone on +44 (0)161 486 2020 or by writing to Complaints Department, Avalon Funeral Plans, Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire SK9 3ND.
If you have made a complaint and you are not satisfied with our response or you have not had our final response within 8 weeks of us receiving your complaint, you may be able to refer your complaint free of charge to the:
Financial Ombudsman,
Service Exchange Tower,
London E14 9SR
Telephone: 0300 123 9123 or 0800 023 4567
E-mail: [email protected]
Website: www.financial-ombudsman.org.uk