To cancel your plan please contact us:
Call us on: +34 966 799 070
Email us at: [email protected]
Or write to us at:
Avalon Funeral Plans
Calle Albatera 1–68
Urb La Finca Golf
03169 Algorfa
Alicante
Spain
If you have paid for your funeral plan in full, you can cancel your plan within 30 days of the receipt of your Welcome Pack with no cancellation fee. If you cancel after 30 days following receipt of your Welcome Pack, we will refund all monies paid into the plan, less the cancellation fee.
If your plan is paid by instalments, you can cancel within 18 months of the receipt of your Welcome Pack with no cancellation fee. If you cancel after 18 months following receipt of your Welcome Pack, we will refund all monies paid into the plan, less the cancellation fee.
If we or you cancel your plan outside of the moratorium period, we will retain 50% of the instalment charge you have paid in addition to the cancellation fee. See plan cancellation section of your terms and conditions.
If you have already purchased a plan, your cancellation terms may be different. Please check your plan documentation for details. For terms and conditions for new plans, please see here