If you pay in full you can cancel within 30 days with no cancellation fee. After 30 days, we will refund all the monies paid into the plan less the cancellation fee.
If you pay by instalments you can cancel within 12 months with no cancellation fee.
If we or you cancel your plan outside of the moratorium period, we will retain 50% of the instalment charge you have paid in addition to the cancellation fee. See plan cancellation section of your terms and conditions.
If you buy your plan today our cancellation fee is £395.
If you already have an Avalon plan please check your terms and conditions for details of the cancellation fee or contact customer services on +44 (0) 161 486 2020