Avalon are the leading pre-paid funeral plan provider in Europe. Established for over 25 years, we hold our customers at the core of everything we do with the objective of protecting them and their loved ones from overpriced fees, complicated funeral procedures, language barriers and, of course, further heartbreak.
With so much to organise when a loved one passes away abroad, the responsibilities can be overwhelming. An Avalon plan will prevent loved ones from having to make difficult decisions by assisting them with complex funeral systems. Avalon provide plans in Spain, the Canary Islands, Tenerife, Portugal and Cyprus where procedures are very different to the UK's. For example, in these countries, most funerals take place within 48 hours.
Our plans are available to anyone, regardless of health or age. We provide a 24/7 bereavement line to support our customers and we have an experienced team who are focussed on providing the best possible service. What’s more, our dual certified European plans mean you will be covered both in the UK and your foreign country of residence.
Above all, we genuinely care about our customers. Our 24 hour bereavement line is operated by British staff in Europe and we provide ongoing support to advise family members and loved ones. Real customers regularly tell us about how valued our service is.
You money is safe and secure
All the payments made towards Avalon’s plans are placed into a secure Trust fund. The funds in the Trust are held separately to the company and carefully managed by independent trustees. Each year, an independent evaluation of the Trust is carried out to ensure that the fund has the assets needed to fulfil the funeral plans.
Registered funeral plan provider
Avalon UK are a registered member of the Funeral Planning Authority (FPA), an organisation that protects consumer’s interests and ensures providers abide by strict rules and code of practice. Avalon Europe emulate these same high standards to provide a first class service.
Nationwide cover, local service
We work with Funeral Directors across Spain, The Canaries, Tenerife, Portugal and Cyprus. Our strong network of Funeral Directors and friendly staff ensure that the service you receive is local and personal to you.
Don’t take our word for it, read what our customers saying…
“If we hadn’t arranged our plans then I would have been on my own to deal with everything and navigate my way around the Spanish system, which is very different to how things are done back in the UK. A plan makes a very big difference to a desperately sad situation. For me, Avalon took over the whole running of the funeral, I didn’t have to do a thing and there was no worrying about anything. I personally know the service Avalon provides and I’m very pleased to recommend them. I could contact them as many times as I wanted and they were there for me at every step. I was and still am very grateful.”
“Avalon is not just a funeral plan – It is having people around when you are going through a very stressful time. At the time my husband died, I was in hospital with him and we had to contact Avalon. The service that I had from Mike – contacting the tanatorio for me, getting a translator, making a difficult time easier – was outstanding. Even after all that was done, he still rang me, checking everything was ok. Then there was Graeme – he was wonderful. Nothing was too much trouble for him. He didn’t have to, but things like collecting the urn and death certificates etc. were no problem for him. Again, he didn’t have to, but he would pop in just to check I was ok, as now I am on my own. I cannot recommend the service and friendship that I received from Avalon enough. If you are thinking about funeral plans, please get in contact with Avalon.”
Anne Gillian Jordan
“We are so glad that a funeral plan was in place with Avalon for my wife because when she passed away in Spain at 11.50pm the hospital required her body to be removed immediately. One phone call to Avalon and they handled everything. An English funeral director local to us telephoned us within 10 minutes and was soon at the hospital sorting out the paperwork and took my wife to the funeral parlour. John (the funeral director) immediately put us at ease and has been a fantastic support to me and our family, nothing was too much trouble and he was explaining every step of the way to us. An Avalon plan took away the pressure and stress at this distressing time that allowed us to grieve and have the funeral we wanted. Reflecting back we don’t know what we would have done if we hadn’t have had this plan in place.”
“Being in the UK, we were concerned that it might be difficult to make any arrangements before we travelled to Spain just a couple of days before the funeral. We need not have worried as from the first telephone call from yourself, within hours of Dad’s death, we knew that everything would be looked after in a most professional, yet sympathetic, manner."